Effective Date: May 13, 2026
Balboa's Bed & Biscuit LLC operates balboasbnb.com. This policy details our commitment to protecting your privacy.
Information Collection
We collect the following personal information to provide and improve our services:
- Identifiers: Name, email address, phone number, and mailing address.
- Pet Details: Pet names and veterinarian contact information.
- Commercial Data: Purchase history, billing details, and payment information.
- Technical Data: IP address, browser type, and operating system.
- Usage Data: Pages visited, time spent, and links clicked.
Information Usage
Your personal information is processed for the following specific purposes:
- Pet Care Customization: Utilizing pet names and veterinary details to provide tailored care during stays.
- Emergency Medical Response: Contacting your veterinarian or sharing details during pet health emergencies.
- Pet Health Verification: Confirming pet vaccination and shot records with providers.
- Order Fulfillment: Processing payments, shipping products, and sending order confirmations.
- Customer Support: Answering inquiries, troubleshooting issues, and resolving complaints.
- Security: Preventing fraud, monitoring system health, and enforcing terms.
Cookies and Tracking
Our website is hosted on GoDaddy, which uses tracking technologies:
- Cookies: Small data files stored on your device to improve site functionality.
- Analytics: Tools that track visitor behavior, traffic patterns, and site interactions.
- Control: You can disable cookies directly through your individual browser settings.
Information Sharing
We share information with trusted parties under strict confidentiality agreements:
- Service Providers: Payment processors, shipping carriers, and cloud hosting vendors.
- Legal Obligations: Government agencies when required by law or subpoena.
- Business Transfers: Successors during mergers, acquisitions, or asset sales.
SMS Consent
SMS consent is not shared with third parties.
Children's Privacy
Our services are restricted to an adult audience:
- Age Limit: We do not knowingly market to or collect data from children under 13.
- Removal: We immediately delete any accidentally collected data from minors under 13.
Data Updates and Deletion
You retain control over your personal data and pet information:
- Updates: Request corrections to inaccurate or outdated contact and pet care information.
- Deletion: Request complete removal of your personal profile and history from our systems.
- Process: Submit your request directly to our privacy contact listed below.
- Timeline: We respond to and process all data modifications within 30 days.
Contact Information
For privacy questions, data updates, or deletion requests, contact us at: